Responsible Gaming
at 22bet22

22bet22 operates exclusively for adults. Under no circumstances is any person under the age of 18 permitted to open an account, place a bet, access casino games, or conduct any financial transaction on the platform. This policy is absolute and non-negotiable.

How We Verify Age

During registration, all players are required to provide their date of birth and confirm that they are 18 years of age or older. 22bet22 reserves the right — and exercises this right regularly — to request supporting documentation from any player to verify their stated age. Accepted documents include:

• Bangladesh National Identity Card (NID)
• Valid passport (any nationality)
• Birth certificate (in combination with a secondary photo ID)
• Bangladesh driving licence

Consequences of Underage Play

If 22bet22 discovers or has reasonable grounds to believe that a player is under 18 years of age, the following actions will be taken without exception:

• Immediate suspension of the account pending investigation;
• Voiding of all bets placed and cancellation of any pending withdrawals;
• Permanent closure of the account with all associated funds returned to the payment source where legally permissible;
• Deletion of all personal data associated with the account, subject to legal retention obligations.

Protecting Minors in Your Household

If you share a device with minors, 22bet22 strongly recommends that you log out of your account after every session and use device-level parental controls or content filtering software to prevent underage access to gambling platforms. Do not share your 22bet22 login credentials with any other person, including family members.

One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit. 22bet22 makes this feature easy to access and free to use for all registered players.

Types of Limits Available

• Daily deposit limit: The maximum amount in BDT you can deposit within any 24-hour rolling period.
• Weekly deposit limit: The maximum amount you can deposit across a 7-day rolling window (Monday to Sunday).
• Monthly deposit limit: The maximum amount you can deposit within a calendar month.
• Single-session loss limit: A cap on the amount you can lose within one continuous gaming session before the system prompts you to take a break.

How to Set a Limit

Navigate to your 22bet22 account settings, select the "Responsible Gaming" tab, and choose "Deposit Limits". Enter your preferred limit amount in BDT (e.g., ৳5,000 per day) and confirm. The limit takes effect immediately. You may reduce your limit at any time with instant effect. Requests to increase a limit are subject to a mandatory 7-day cooling-off period before the higher limit becomes active — this deliberate delay is designed to prevent impulsive decisions.

Why Limits Work

Research consistently shows that players who use deposit limits are significantly less likely to develop problematic gambling patterns. By deciding in advance how much you are comfortable spending — rather than making decisions in the heat of play — you keep your gambling expenditure within a budget you have rationally set for yourself.

Time can pass quickly during an absorbing gaming session. 22bet22 provides a suite of time-management tools to help you stay aware of how long you have been playing and to take structured breaks when needed.

Session Time Reminders

You can configure a session timer in your account settings that will display a notification after a defined period — for example, every 30, 60, or 90 minutes of continuous play. The reminder shows your total session time, your net win/loss for that session, and invites you to consider whether you would like to continue or take a break.

Time-Out Feature

The Time-Out feature allows you to take a short, structured break from the 22bet22 platform without permanently closing your account. Available time-out periods include:

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out period, you will not be able to log in to your account, place bets, or access casino games. All pending withdrawals will continue to be processed normally. Marketing communications will be paused for the duration. At the end of the time-out period, your account will automatically reactivate.

Cool-Off Breaks

If you find yourself returning to 22bet22 immediately after a losing session driven by the urge to recover losses — a pattern sometimes called "chasing" — we strongly encourage activating a cool-off break via the Time-Out feature. Taking time away from the platform breaks the emotional cycle of chasing and allows for a more considered return to play.

Self-exclusion is the most powerful responsible gaming tool available on 22bet22. It is designed for players who recognise that their gambling has become difficult to control and who need a firm, enforced barrier between themselves and the platform.

How Self-Exclusion Works

When you activate self-exclusion, your 22bet22 account is immediately suspended. You will not be able to log in, deposit, bet, or access any gaming feature for the duration of the exclusion period. The available periods are:

• 30-day exclusion: A one-month cooling-off period for players experiencing a difficult period.
• 90-day exclusion: A three-month break for players who need more sustained distance from the platform.
• 6-month exclusion: A six-month suspension for players who need significant time away.
• 1-year exclusion: A 12-month exclusion for players with serious concerns about their gambling habits.
• Permanent exclusion: Irreversible account closure for players who wish to stop gambling on 22bet22 permanently. This cannot be reversed — a new account may not be opened once permanent exclusion is activated.

What Happens During Self-Exclusion

• Your account is locked immediately upon activation — no cooling-off period.
• All promotional and marketing emails, SMS, and in-platform notifications are stopped.
• Any pending withdrawal requests are processed and paid out normally to your designated payment method.
• Your account data is retained for legal compliance purposes but is inaccessible to you during the exclusion.
• You may not open a second 22bet22 account during a self-exclusion period. Any attempt to do so will result in the new account being closed.

How to Activate Self-Exclusion

Self-exclusion can be activated via your account's "Responsible Gaming" settings page, or by contacting the 22bet22 support team directly at support@22bet22.club with the subject line "Self-Exclusion Request". Our team will action the request within one hour of receipt during support hours, or at the start of the next available support window. We will confirm activation by email.

Problem gambling can develop gradually and is not always easy to recognise from the inside. 22bet22 encourages all players to regularly and honestly assess their relationship with gambling. The following signs may indicate that gambling is becoming a problem.

Common Warning Signs

The Quick Self-Assessment

Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to take a break using one of 22bet22's responsible gaming tools and consider speaking to a support professional.

Answering honestly is the first step. There is no shame in recognising a problem — there is only the courage it takes to address it.

If you feel that gambling is becoming a problem for you, or if someone close to you is struggling, please reach out. 22bet22's support team is available 24 hours a day, 7 days a week, and every responsible gaming enquiry is treated with complete confidentiality and without judgment.

Contact 22bet22 Support Directly

For any responsible gaming concern — whether you want to set limits, take a time-out, or discuss self-exclusion — our support team is your first point of contact. We will respond promptly and guide you through all available options.

What to Expect When You Contact Us

• Your request will be acknowledged within one business hour during operating hours.
• A responsible gaming specialist will review your situation and discuss all appropriate tools available to you.
• Any limit or exclusion you request will be applied promptly — typically within 60 minutes of a confirmed request.
• All communications regarding your responsible gaming status are treated as strictly confidential and are never shared with third parties except where legally required.
• We will never attempt to dissuade you from setting limits or requesting exclusion. Your wellbeing takes absolute precedence over commercial considerations.

In addition to the tools and support provided directly by 22bet22, there are several independent organisations that offer free, confidential guidance and counselling services for individuals affected by problem gambling. 22bet22 encourages any player who is struggling to make use of these resources without hesitation.

Seeking Professional Guidance

Problem gambling is a recognised behavioural condition. Speaking to a trained counsellor, therapist, or mental health professional can make a profound difference. If you are in Bangladesh and are struggling with gambling-related issues, consider reaching out to:

• Your personal physician or family doctor — who can refer you to a mental health professional with experience in behavioural addictions.
• National Mental Health Helpline (Bangladesh) — for crisis support and referrals to counselling services in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
• Local NGOs and community mental health organisations — many operate free counselling services for financial distress and behavioural health issues across Bangladesh.
• Gamblers Anonymous-affiliated support groups — peer-support groups for people recovering from problem gambling, operating in many countries and accessible online.

Advice for Family & Friends

Problem gambling affects not only the individual but also those close to them. If someone you care about is showing signs of problem gambling, consider the following:

• Approach the conversation with empathy and without blame. Problem gambling is a behavioural health issue, not a moral failure.
• Express your concern using specific, observed examples rather than generalisations.
• Encourage them to seek professional support and offer to help them find appropriate resources.
• Set clear boundaries around lending money or covering gambling debts — enabling financial risk-taking is not the same as being supportive.
• Seek support for yourself as well. Living with or caring for someone with a gambling problem can be emotionally demanding, and support is available for families too.

Financial Counselling

If gambling has caused financial difficulties, speaking to a non-profit financial counsellor can help you develop a debt management plan and stabilise your finances. Addressing the financial consequences of problem gambling is an important part of recovery. Several organisations in Bangladesh offer free or subsidised financial counselling services — contact 22bet22 support for guidance on identifying appropriate local resources.