22bet22 Privacy Policy

22bet22 collects personal data from you directly (information you provide during registration and account use), automatically (data generated by your use of the platform), and occasionally from third parties (such as payment providers and identity verification services). The categories of data we collect are described below.

Data You Provide Directly

• Registration data: Full name, date of birth, email address, mobile phone number, and chosen username when you create a 22bet22 account.
• Identity verification (KYC) data: Government-issued National ID (NID) number, passport number or birth certificate details, and where required, a selfie or photograph for facial verification purposes.
• Payment data: bKash account number, Nagad account number, Rocket or Upay account number, or bank card details (Visa / Mastercard) used for deposits and withdrawals. Full card numbers are never stored by 22bet22 — they are processed via PCI-DSS compliant payment gateways.
• Communication data: Any messages, emails, or live chat conversations you send to 22bet22 support, including complaint submissions and account enquiries.
• Responsible gaming data: Deposit limits, session time limits, and self-exclusion preferences you set within your account settings.

Data Collected Automatically

• Device and technical data: IP address, browser type and version, operating system, device model, screen resolution, and time zone.
• Usage data: Pages visited on 22bet22, games played, bets placed, session duration, click paths, and in-platform search queries.
• Transaction data: Deposit and withdrawal amounts, dates, times, payment methods used, and transaction reference numbers.
• Cookies and session tokens: See Section 4 for full details on our use of cookies and similar technologies.

Data From Third Parties

In certain circumstances, 22bet22 may receive data about you from third parties, including:

• Payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) confirming transaction status and account ownership;
• Identity verification service providers used to conduct KYC checks;
• Fraud detection and anti-money laundering (AML) screening services;
• Responsible gaming databases (e.g., self-exclusion registers) to identify players who have opted to restrict their gambling.

22bet22 uses your personal data for specific, lawful purposes only. The table below summarises the primary purposes for which we process your data and the legal basis for each.

Marketing Communications

22bet22 will only send you promotional emails, SMS messages, or in-platform notifications about bonuses and offers if you have explicitly opted in to receive such communications during registration or via your account settings. You may withdraw your marketing consent at any time by updating your notification preferences or by contacting support at support@22bet22.club. Withdrawal of marketing consent does not affect the lawfulness of any processing that occurred prior to withdrawal.

Automated Decision-Making

22bet22 uses automated systems to assist with fraud detection, responsible gaming monitoring, and bonus eligibility assessments. These systems may flag accounts for review or apply automated restrictions (such as temporary withdrawal holds) without manual intervention. If you believe an automated decision has unfairly affected your account, you have the right to request a manual review by contacting our support team.

22bet22 does not sell or rent your personal data to any third party. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

We engage carefully selected third-party service providers to assist in operating the 22bet22 platform. These providers act as data processors on our behalf and are contractually bound to use your data solely for the purpose for which it was shared and to maintain appropriate security standards. Categories of service providers include:

• Payment processors: bKash, Nagad, Rocket, Upay, and card scheme processors (Visa / Mastercard acquiring banks) — to process your financial transactions.
• Identity verification providers: Third-party KYC service providers used to validate government-issued identity documents.
• IT infrastructure providers: Cloud hosting, database, and content delivery providers used to operate the platform infrastructure.
• Game studios: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game providers whose software is embedded within the 22bet22 platform. These studios may collect limited technical data (such as session tokens) necessary to deliver their game content.
• Customer support tools: Live chat and ticketing software providers used to manage player support interactions.
• Analytics providers: Platform analytics services used to understand aggregate usage patterns. All analytics data is processed in anonymised or pseudonymised form where possible.

Legal Disclosures

22bet22 may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other government authorities when we are legally required to do so, or when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or regulatory directive;
• Protect the rights, property, or safety of 22bet22, its players, or the public;
• Detect, prevent, or address fraud, money laundering, or other criminal activity.

Business Transfers

In the event that 22bet22 undergoes a merger, acquisition, restructuring, or sale of assets, your personal data may be transferred as part of that transaction. We will notify affected players via email or a prominent in-platform notice prior to any such transfer, and any successor entity will be required to honour the terms of this Privacy Policy with respect to previously collected data.

22bet22 uses cookies and similar tracking technologies on its platform to ensure core functionality, maintain session security, and gather anonymised analytics. This section explains what cookies we use and why.

What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites work efficiently, remember user preferences, and provide information to site operators about how their platform is being used. Cookies cannot execute code or deliver malware.

Types of Cookies Used by 22bet22

Managing Your Cookie Preferences

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via their privacy or security settings menus. Please note that blocking strictly necessary cookies will prevent you from logging in to your 22bet22 account and using the platform. Blocking functional cookies may result in your preferences not being saved between sessions.

22bet22 does not use third-party advertising cookies or cross-site tracking pixels that follow your activity on other websites outside of the 22bet22 platform.

Security Measures

22bet22 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration. Our security practices include:

• SSL/TLS encryption: All data in transit between your browser and 22bet22 servers is encrypted using TLS 1.2 or higher.
• Encryption at rest: Sensitive data categories, including identity documents and payment method details, are encrypted at rest using AES-256 or equivalent standards.
• Access controls: Access to personal data within 22bet22's systems is restricted to authorised personnel on a strict need-to-know basis. All internal access is logged and audited.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their 22bet22 account via the security settings page.
• Regular security assessments: 22bet22 conducts periodic security reviews of its infrastructure to identify and remediate vulnerabilities.
• Incident response: In the event of a data breach that poses a risk to your rights and freedoms, 22bet22 will notify affected players as promptly as practicable.

Data Retention

22bet22 retains your personal data for as long as your account is active and for a defined period thereafter, as required by applicable legal, regulatory, and business obligations. Our standard retention periods are:

• Account and identity data: Retained for five (5) years following permanent account closure.
• Transaction records: Retained for five (5) years in accordance with anti-money laundering record-keeping requirements.
• Customer support communications: Retained for two (2) years from the date of the last interaction.
• Analytics data: Retained in anonymised or aggregated form indefinitely for platform improvement purposes. Pseudonymised analytics data is deleted within twelve (12) months.
• Marketing consent records: Retained for the duration of your account plus three (3) years to demonstrate compliance with consent obligations.

When personal data is no longer required, 22bet22 deletes or anonymises it in a secure manner using industry-standard data destruction methods.

As a user of 22bet22, you have a number of rights with respect to your personal data. 22bet22 is committed to honouring these rights and will respond to all valid requests within 30 calendar days of receipt. To exercise any of the rights below, contact our support team at support@22bet22.club with the subject line "Data Rights Request" and specify which right you wish to exercise.

Right of Access

You have the right to request a copy of the personal data 22bet22 holds about you. We will provide this in a structured, commonly used, and machine-readable format where technically feasible.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For minor updates (such as phone number changes), you can update your details directly in your account settings.

Right to Erasure ("Right to Be Forgotten")

You may request that 22bet22 delete your personal data. We will honour this request where we have no legal or legitimate business reason to retain it. Please note that we are required by AML and financial regulations to retain transaction records and identity documents for five years, which means full erasure may not be possible for all data categories during that period.

Right to Restrict Processing

You may request that 22bet22 restrict the processing of your personal data in certain circumstances — for example, while you contest the accuracy of data we hold about you, or while a deletion request is being assessed.

Right to Object

You have the right to object to processing of your personal data where 22bet22 relies on legitimate interest as its legal basis, including profiling for responsible gaming monitoring purposes. 22bet22 will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

Right to Withdraw Consent

Where 22bet22 processes your data on the basis of consent (e.g., marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

22bet22 is strictly an adult platform. No person under the age of 18 is permitted to register an account, use any feature of the 22bet22 platform, or provide personal data to 22bet22 in any capacity.

22bet22 does not knowingly collect personal data from individuals under the age of 18. If we become aware that a user is under 18, we will immediately suspend the account, void any associated bets or transactions, and delete all personal data associated with that account as promptly as possible, subject to any legal retention obligations that may apply.

If you are a parent or guardian and believe that a minor has registered a 22bet22 account or provided personal data to our platform without your consent, please contact us immediately at support@22bet22.club. We will investigate and take appropriate action without delay.

Age verification is a core component of our registration process. 22bet22 reserves the right to request supporting documentation to verify the age of any player at any time, and to suspend accounts pending verification where reasonable doubt exists about a player's age.

22bet22 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players by:

• Sending an email notification to your registered email address;
• Displaying a prominent notice within the 22bet22 platform at your next login;
• Updating the "Last Updated" date at the top of this Policy.

We encourage you to review this Privacy Policy periodically. Your continued use of 22bet22 following the notification of any changes constitutes your acceptance of the revised Policy. If you do not agree with a revised Policy, you should discontinue use of the platform and contact support to request account closure.

Minor changes — such as clarifications of existing practices, correction of typographical errors, or updated contact details — may be made without formal notification. The version date will be updated to reflect any such changes.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or 22bet22's data practices, please contact our Data Support Team:

• Email: support@22bet22.club (plain text — not a clickable link)
• Subject line: "Privacy Enquiry"
• Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

We take all privacy feedback seriously and are committed to resolving any concerns in a fair and timely manner.